Sustainability

Sustainability

Innofactor considers sustainability as one of the cornerstones of its long-term success. Sustainability is not only a condition for the continuation of operations. It also represents a way of responding to stakeholder expectations. Technology companies play a significant role in the mitigation of – and adaptation to – climate change. The IT sector also makes it possible for other organizations to reduce their carbon footprint. Our operations are guided by our Code of Conduct and environmental policy, in addition to which we comply with the leading international sustainability standards, such as the ILO Declaration on Fundamental Principles and Rights at Work, the UN Universal Declaration of Human Rights, the UN Sustainable Development Goals, and the principles of the ICC Business Charter for Sustainable Development.

Innofactor's internal operations are managed through predefined core processes and standards. The key processes related to sustainability include the company's processes relating to legal affairs, risk management, and human resources, which govern many of the main aspects of corporate responsibility. The framework for Innofactor's operations is provided by the ISO 9001, ISO 27001, ISO 13485, and AQAP-2110 standards, which the company's various processes adhere to.

Innofactor is committed to supporting the achievement of the UN Sustainable Development Goals (SDGs) by 2030. Accordingly, we have assessed the main objectives from the perspective of our business operations.

Environmental Responsibility

As an organization operating in the IT sector, Innofactor has a unique opportunity to be part of the solution in reducing environmental impacts. The digital solutions we deliver to our customer organizations play an important role in mitigating and adapting to climate change. Digitalization of manual processes and digital healthcare are examples of solutions through which Innofactor promotes its customers’ – and thereby the entire society’s – sustainable development.

Our environmental policy guides the actions we take to reduce our adverse environmental impacts and respond to the challenges caused by climate change.Our environmental policy defines the principles we always follow in our own operations and in the deliveries to our customers. The principles of Innofactor’s environmental policy include continuous development, improvement of preventative actions, and reacting to the changing operating environment. Innofactor complies with all applicable laws and regulations and expects the same from its partners and suppliers. The environmental policy concerns the entire Innofactor Group and is available on our website.

Innofactor has a policy aimed at extending the lifecycle of computers. Factors considered in the renewal of computer hardware include the user's needs and the possibility of updating existing devices.

We recycle all recyclable materials such as cardboard, organic waste, metal, plastic and glass. Our electronic waste is recycled by Kuusakoski Recycling.

Remote work is an essential part of the operations of a modern digital organization. We provide our employees with good opportunities for location-independent work. Using Microsoft Teams as a meeting tool brings added value to the operations of both Innofactor and its customers.

We conducted an extensive stakeholder survey regarding our sustainability efforts in 2023. In connection with the survey, we made a donation to the John Nurminen Foundation to save a piece of the Baltic Sea off the Espoo Campus.

Social Responsibility

We revised our employee satisfaction survey considerably in 2023 to support good leadership and the development of our operations. The new survey is a pulse-style questionnaire in which the employees answer six rotating questions each week. Examples of the key themes in the survey include leadership, meaningful work, satisfaction with one's job, development opportunities, team spirit and commitment. Innofactor's employee satisfaction is at a good level. The new employee satisfaction survey also enables anonymous communication between the respondent and their supervisor or the HR function. In 2023, we received 1,360 comments and questions from our employees, which reflects our open and participatory culture. The voice of our employees is an important part of the development of our operations.

Innofactor has zero tolerance for bullying and harassment. Our employee satisfaction survey includes questions on harassment and bullying, and we outperform our IT industry peer group in these areas by a clear margin.

We want to do our part to promote equality and diversity in the IT industry. In 2023, Innofactor continued the recruitment and training of students nearing their graduation by recruiting new specialists in the early stages of their careers for the Innofactor DigiStar Trainee Program in the Nordic countries. In 2023, Innofactor recruited and trained a total of 40 students nearing their graduation. We do not ask candidates about their age or gender in our recruitment process. We also encourage our employees to "be the real you", and we enable flexible work arrangements in all life circumstances.

We focus on the quality of supervisory work in various ways. We have focused on building a Nordic manager community to establish a consistent leadership culture and practices. We want to provide our managers with the best possible tools for supporting and coaching our specialists. This was supported in 2023 by our new employee satisfaction survey.

The IT industry is constantly evolving, and an innovative operating environment plays a key role in the success of organizations. At Innofactor, we are increasingly focused on harnessing the potential and strategic capabilities of our employees and giving them the freedom to apply their skills in the workplace. Self-organization is a strategic choice that empowers our teams. This gives them the opportunity to change the world and innovate with our customers.

Our employees chose UNICEF as the recipient of our Christmas donation in 2023. The donation supported children in Ukraine. We also give our teams the opportunity to use working hours for volunteering. In addition to volunteer work, some of our employees used the opportunity to donate blood.

Data Security and Data Protection

Innofactor’s customers require appropriate data security in their services, and they need the services to enable compliance with the EU General Data Protection Regulation (GDPR). Innofactor’s management has identified several critical cyber risk scenarios against which a company needs to protect itself. The company is committed to protecting its customers’ and partners’ information and systems and naturally, Innofactor as a company itself. In order to ensure the level of information security corresponding to the risks, Innofactor maintains a certified information security management system in accordance with the ISO 27001 standard.

In its operations, Innofactor is committed to maintaining a high level of data protection and respects the privacy and rights of its personnel, customers, and users. Through regular internal audits and the continuous development of information security, we aim to continuously develop data protection and information security in our operations and processes. Information security and data protection are mandatory parts of induction training in addition to continuous training on information security and data protection. Innofactor’s information security group meets regularly to guide the development and implementation of information security and data protection at Innofactor. The company has a designated information security manager and a data protection officer. Additionally, the company’s main personal data registers have been assigned to the persons responsible for them.

Respecting Human Rights, Anti-Corruption and Anti-Bribery

Innofactor's Code of Conduct defines the general principles and guidelines that the company's employees and partners adhere to. We arrange trainings concerning the instructions in all of our offices at regular intervals.

Transparent business in accordance with the highest ethical standards is the basis of our company's operations. We use our anonymous whistleblowing channel for reporting suspected violations of our Code of Conduct. All reports received via the channel are processed in strict confidence.