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Sustainability

We promote sustainable innovation, equality, well-being, and integrity to build a better future.

Innofactor Sustainability Report 2024
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Sustainability

At Innofactor, we believe that technology can be a force for good. We promote sustainable innovation, equality, well-being, and integrity to build a better future — together with our customers and partners.

Sustainability is one of the cornerstones of our strategy. It guides everything we do — from how we lead our teams to the digital solutions we develop.

Our operations are guided by our Code of Conduct and Environmental Policy, in addition to which we comply with the leading international sustainability standards, such as the ILO Declaration on Fundamental Principles and Rights at Work, the UN Universal Declaration of Human Rights, the UN Sustainable Development Goals, and the principles of the ICC Business Charter for Sustainable Development.

Innofactor's internal operations are managed through predefined core processes and standards. The key processes related to sustainability include the company's processes relating to legal affairs, risk management, and human resources, which govern many of the main aspects of corporate responsibility. The framework for Innofactor's operations is provided by the ISO 9001, ISO 27001, ISO 13485, ISO 14001 and AQAP-2110 standards, which the company's various processes adhere to.

Innofactor is committed to supporting the achievement of the UN Sustainable Development Goals (SDGs) by 2030. Accordingly, we have assessed the main objectives from the perspective of our business operations: SDG 8 Decent work and economic growth, SDG 5 Gender equality, and SDG 3 Good health and well-being.

We Innovate for Good

For us, digitalization is a tool for good. We develop solutions that support climate action, accessibility, and sustainable development — together with our customers.

  • We design our digital services with accessibility in mind to ensure an inclusive and equal user experience.
  • In 2024, our carbon footprint was 460.6 tCO₂e (market-based). We reduce emissions through renewable heating, remote work, device lifecycle policies, and waste recycling.
  • We actively collaborate with educational institutions to foster skill development and the creation of new digital solutions.
  • We have signed the Microsoft Partner Pledge and are committed to developing our expertise in digital skills, diversity, ethical AI, and environmental responsibility.

We Put People First

We care about people. At Innofactor, it's important to us that every employee feels well, develops professionally, and finds meaning in their work. We build a work environment where people can thrive and reach their full potential.

  • We offer a safe, flexible, and humane work environment. Occupational safety programs and support for work ability are part of our everyday operations.
  • We recognize different life situations and support flexible work arrangements. Remote work is a central part of our culture, and Microsoft Teams enables smooth and impactful collaboration.
  • We enable continuous learning and career growth. We offer training and development opportunities for both current roles and future career paths. We value potential and support individual development journeys.

We Are Fair

We strive to be a workplace where everyone can be their authentic self – Be the Real You.

  • We have zero tolerance for discrimination, harassment, and bullying. Our practices are documented in our HR policies, and managers are trained in inclusive leadership principles.
  • We treat all applicants equally — for example, we do not ask for gender during the recruitment process. We value potential and diverse backgrounds.
  • We are committed to building a workplace where diversity, equality, and fairness are part of everyday life — and reflected in how we interact with customers and partners.

We Build Trust

Trust is the foundation of our business. We operate transparently, ethically, and securely — always.

  • We maintain an ISO 27001-certified information security management system. Our employees receive regular training, and our security team monitors operations. We handle both our own and our customers' data in accordance with GDPR and other applicable regulations.
  • We develop and apply artificial intelligence responsibly — respecting privacy and applying ethical principles. We train our employees in the responsible use of AI.
  • We have zero tolerance for misconduct. Our Code of Conduct and anonymous whistleblowing channel ensure ethical behavior across the organization.
  • We actively seek feedback and develop our sustainability work in dialogue with stakeholders. Trust is built through open and continuous communication.

Environmental Policy

Our environmental policy guides the actions we take to reduce our adverse environmental impacts and respond to the challenges caused by climate change.Our environmental policy defines the principles we always follow in our own operations and in the deliveries to our customers. The principles of Innofactor's environmental policy include continuous development, improvement of preventative actions, and reacting to the changing operating environment. Innofactor complies with all applicable laws and regulations and expects the same from its partners and suppliers. The environmental policy concerns the entire Innofactor Group and is available on our website.

Innofactor has an environmental management system that has been designed and implemented to conform to the requirements of the ISO 14001:2015 standard. Innofactor's environmental management covers all the Innofactor legal entities, countries, functions, activities, products, and services. Innofactor's environmental work is included in the group's sustainability efforts.

Innofactor's Environmental Policy Environmental Policy
Innofactor's Code of Conduct Code of Conduct