"Innofactor's consultants have listened carefully to our needs and the co-operation has been smooth."
Leila Neiglick
System Advisor
City of Espoo
Case City of Espoo
The Finnish city of Espoo, with more than 270,000 inhabitants, boasts head offices of large international corporations and numerous high-tech companies. Espoo combines top level know-how, versatile nature, and comfortable and safe residential areas. Espoo is a responsible city with a forerunner attitude, a good place for everyone to live, learn, work and run a business. The services in Espoo are used by approximately 14,000 employees and 30,000 pupils. As electronic services are being extended, a growing number of residents, customers and visitors will also be using them.
The City of Espoo realized it needed to overhaul its decision-making system, as the current processes have many manual and complicated phases and the system no longer meets the operational requirements. The goal is for the new system to serve the City of Espoo’s decision making and related preparatory stages in all official decisions by automating work phases. Automatically processed information will be better accessible to Espoo employees as well as for local residents. In addition, it is important that the system complies with GDPR requirements and thus improves data protection practices.
In March 2019, the City of Espoo selected Innofactor as the provider of a decision-making system solution through a public procurement competition. A modern case management system, Innofactor Dynasty 10, was selected because it is designed to work seamlessly as part of the public administration’s working methods and systems. Dynasty 10 is SÄHKE2-certified, fulfilling the requirements for case management in public administration, and it has received a Key Flag Symbol as a sign of being a Finnish product. The City of Espoo has been testing the new system since summer 2019 and its final deployment will take place in 2020.
“The old software no longer met the needs of the City of Espoo. Innofactor’s Dynasty 10 automates preparatory workflows, including personal data deletion, and enables a smooth decision-making process through an online meeting system. Reducing manual work stages brings cost savings, facilitates the execution of tasks and makes working days more meaningful. Innofactor’s consultants have listened carefully to our needs and the co-operation has been smooth.”
Leila Neiglick
System Advisor
City of Espoo
How it was done
The following solutions and technologies, among others, are a part of of the overall solution delivered to the City of Espoo:
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