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More consistent service experience by means of service design

Specialists from Innofactor's service design team were a part of DVV's project with the objective of making transaction with the authorities easier

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Case Digital and population data services agency (former Population Register Centre)

The Innofactor Service Design team is responsible for the service design of The Population Register Centre's, nowadays known as Digital and population data services agency, Service Views project. The objective of the project is to provide public administration services for Finnish Citizens through one address as a consistent service experience.

The public services of "Digital Finland" are accessible and user-friendly in one place. The beta version was released in December 2015 and the first production version in July 2017. The development of the production version continues to be agile.

More information about the schedule can be found at tutustu.suomi.fi.

The Population Register Centre's project is part of the Finnish Ministry of Finance's National Architecture for Digital Services (KaPa) project, the objective of which is to make it easier, simpler and more flexible for citizens, enterprises and other organizations to transact with the authorities.


"All of the services of our National Architecture for Digital Services (KaPa) program are being built based on user-oriented principles. During the program, Innofactor specialists as part of our agile development teams are responsible for the design of our services. Service design team's specialists possess high-level expertise, and we are happy with our cooperation with Innofactor."


Jani Ruuskanen

Project Manager, Suomi.fi service views
Population Register Centre

"Service design team's specialists possess high-level expertise, and we are happy with our cooperation with Innofactor."

Jani Ruuskanen
Project Manager, Suomi.fi service views
Population Register Centre

How it was done

The following solutions and technologies, among others, are a part of of the overall solution delivered to the Digital and population data services agency

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