Key business processes enhanced by process mining
Streamline your purchase invoice process
Through process mining, every step of the purchase invoice process can be analyzed to uncover inefficiencies, such as prolonged approval times or invoicing errors. Optimizing this process can speed up invoice handling, reduce mistakes, and enhance employee satisfaction – all while saving time and costs.
Optimize your order-to-delivery workflow
By applying process mining, delays and inefficiencies in the order-to-delivery process, such as long delivery times or inventory mismanagement, can be identified. Optimizing this workflow improves delivery speed, reduces inventory costs, and boosts customer satisfaction, driving competitiveness and increasing sales opportunities.
Enhance your manufacturing efficiency
Process mining helps provide insights into production stages, highlighting areas for improvement, such as better machine utilization or minimized downtime. Optimizing manufacturing processes increases efficiency, reduces waste, and enhances product quality, resulting in lower costs and higher customer satisfaction. With Microsoft's process mining tools, you can even create a digital twin of your manufacturing operations to simulate the impact of proposed changes.
Improve customer service experiences
Through process mining, customer service workflows can be analyzed to identify inefficiencies, such as long response times or repetitive inquiries. By streamlining these processes, organizations can enhance response speed, reduce costs, and improve customer satisfaction, fostering loyalty and a stronger brand reputation.
